FAQ

FINE ART PRINTS

Which paper doyou use for your Giclée Fine Art Print?

I offer Fine Art Prints on two paper types. Hahnemühle paper 308gsm, which is vegan certified and made of 100% cotton rag with a beautiful natural white tone; and the Hahnemühle paper 310gsm, which has a velvety matte surface and a textured finish, perfect if you are looking for exceptional quality. Both types of paper are of superb quality; the paper used for a specific drawing is determined by the size of the print and the option provided by the supplier.

What is a Giclée print?

A Giclée print is created using a highly advanced inkjet printing process that results in the highest quality and extra-fine image resolution. This technique retains an incredible level of detail from the original artwork and also provides extreme resistance to time if
exposed in optimal conditions. However, it's important to remember that direct sunlight exposure may cause the colours to fade over time.

On which type of canvas is your artwork printed?

My artworks are printed on canvas 400gsm, textured artist-grade cotton to guarantee excellent quality.

How are your canvas prints produced?

My art prints on canvas are Giclée printed.

Why do you choose to print on rolled canvas?

It's an atheistic choice. I love the idea of framing canvas art prints as if they were drawings on paper. This also gives clients the option to personally stretch the artwork themselves.

Does every art print come with a frame?

Currently, this option is only available for framed canvas products.

Does the artwork include a passe-partout?

No, unfortunately none of our Fine Art Prints currently offer passe-partout options and it is not possible to request it.

COMMISSIONS

Which technique do you offer?

I work mostly with graphite and mixed-media techniques. For a deeper understanding of my offerings, please visit my portfolio page. Kindly refrain from requesting styles or reproductions from other artists.

How long does it take for a personalized project?

The duration varies depending on the specifics of your project, including subject matter, technique, level of detail, and size. Additionally, my availability may fluctuate due to ongoing commitments to other projects. Please, reach out directly to me through my contact form for an estimated turnaround time for your project.

Still have questions?

If you have further inquiries after visiting the commission page on this website, please don't hesitate to reach out to me through my contact form. I'm here to guide you through the step-by-step process.

SHIPPING

Where do you ship?

I offer worldwide shipping to most destinations. If your country is not available, please reach out using the contact form.

What are my shipping options? And how much is the shipping?

We offer a single shipping option to ensure efficient service to every country, regardless of your location.

Please note that shipping costs will be calculated at checkout.

Delivery times may vary based on your location and can range from 2 to 20 working days for remote locations such as islands. For more information about delivery times, please refer to our FAQ on 'How long does it take to receive my order?'.

How much time does it usually take to process an Art Print order?

It takes 72 hours for all of my fine art prints to be processed.

How long does it take to receive my order?

Delivery times may vary based on your location and can take up to 20 working days for remote locations such as islands. Below are the details:

Fine Art Prints and Rolled Canvas: 7-10 days for most locations.

Framed Canvas:

  • Europe: 2-9 working days
  • North America: 7-10 working days
  • Asia: 2-4 working days
  • Middle East: 3-10 working days

Please be aware that there is a processing time for orders. For more information, please refer to our FAQ page on "How much time does it usually take to process an Art Print order?"

How will my art print be packaged?

Depending on the size and material of the print you have selected, we will ship it in the most suitable and durable packaging. We prefer to ship in sturdy spiral-wound cardboard tubes or rigid boxes to ensure maximum protection. The largest prints will be rolled and shipped in a cardboard tube, wrapped in acid-free tissue paper for protection. Please be aware that prints in size A4 or smaller are shipped in cardboard envelopes. 

How will my framed canvas be packaged?

Your framed print canvas will be carefully packaged to ensure a safe delivery. We will protect the corners and wrap the canvas in bubble wrap before placing it in a sturdy cardboard box.

My framed canvas was damaged during the delivery. What can I do?

I am sorry to hear that!

Occasionally, despite our best efforts, accidents can occur. Please contact me as soon as possible and attach pictures of the damage (within 14 days of delivery). I will arrange a replacement to ensure you can enjoy your new piece of art as soon as possible.

My framed canvas was damaged during the delivery. Can I choose a different art print or size for the replacement?

Unfortunately, it won't be possible.

Shipping policy

Please verify that your shipping address is correct before completing your purchase. Once your purchase is validated, it will not be possible to change the delivery address.

Kindly note that we are not responsible for non-delivery due to the incorrect shipping address provided or for instances where multiple delivery attempts are unsuccessful. Depending on your location, customs duties may apply to your order

Returns & Refunds

All purchases made through this website are considered final and non-refundable. Each print is custom-made upon purchase, ensuring the highest quality for each order. Therefore, we cannot offer refunds, exchanges, or returns.

We appreciate your understanding and support of our commitment to creating personalized artwork for each customer while maintaining a positive impact on the planet.